WE ANSWER
Contact Us
One inbox, watched by people who know the products. Most messages are answered within one business day.
Whether it is a question before you buy, a parcel that has gone quiet, or a return you want to start — email is the fastest way to reach us, and a person reads every message.
What to include
You will get a faster answer if your first message has:
- Your order number, if you have one
- What went wrong, in your own words
- A photo, if something arrived damaged or looks wrong
Starting a return or refund
Email us and we will send the correct return address for your country, then confirm the refund once the return is agreed. Full detail on the Shipping & Returns page.
When we reply
Monday to Friday, usually within one business day. Messages sent over a weekend are picked up the next business morning.
Email us
hello@elunehome.com
Answered within one business day.
Returns and refunds
Email us first — we send the return address for your country.